Refund & Return Policy

Last updated: August 2026

At Gorilla Supps, we stand behind the quality of our products. If you experience an issue with your order, please contact us at support@gorillasupps.co, and we’ll work to make it right.

Returns

Due to the nature of our products, we cannot accept returns of opened or used items for safety and hygiene reasons.

To be eligible for a return:

• The item must be unused, unopened and in its original packaging.

• The return request must be submitted within 14 days of delivery.

• Proof of purchase is required.

Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrect or otherwise unusable, please contact us within 48 hours of delivery.

Include your order number and clear photographs showing the issue. Once reviewed, we will arrange a replacement or refund where appropriate at no additional cost.

Refunds

Once your return or refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the item arrived damaged, defective or incorrect.

Order Cancellations

Orders may be canceled within 12 hours of purchase by contacting us at support@gorillasupps.co.

After this period, the order may already be processing with our fulfillment partner and may no longer be eligible for cancellation. We recommend contacting us as soon as possible if you need to cancel or change an order.

Subscriptions

Subscriptions may be managed, skipped, paused or canceled at any time through your customer account or subscription portal.

To avoid being charged for an upcoming renewal, changes must be made before the next scheduled billing date. Orders that have already been processed are subject to the terms of this Refund & Return Policy.

Policy Updates

We reserve the right to update this policy when necessary. Any changes will be published on this page with a revised “Last updated” date.

Contact Us

If you have questions about a return, refund, cancellation or subscription, please contact:

Gorilla Supps
Email: support@gorillasupps.co
Website: gorillasupps.co